This Shipping Policy explains how Thrive Peptides processes and ships orders. It should be read together with our Terms of Service and Research Use Agreement.
1. Order processing
Orders are typically processed and shipped within 1–2 business days of payment confirmation, Monday through Friday, excluding U.S. federal holidays. Processing times can extend during periods of high demand, lot changeover, or carrier disruption — we'll contact you if an order is meaningfully delayed.
2. Age and purchaser verification
By placing an order you confirm you meet the eligibility requirements in our Research Use Agreement, including that you are at least 18 years old and are purchasing solely for research use. We may request additional verification before shipping certain orders and may cancel and refund any order that does not meet these requirements.
3. Domestic shipping (United States)
We ship via tracked courier service within the United States. Typical transit time is 2–5 business days after dispatch, depending on destination and carrier conditions. A tracking number is emailed once your order ships.
Products requiring temperature control are shipped with appropriate cold-chain packaging (such as insulated packaging and cold packs) selected to maintain product integrity for the expected transit window. Delays beyond that window — including those caused by the carrier, incorrect address information, or failure to receive the package promptly — are outside our control, and we are not responsible for degradation caused by delivery delays once a package has left our facility in proper condition.
4. International shipping
We ship to jurisdictions where we reasonably believe research chemicals may be lawfully imported, at our sole discretion, and reserve the right to decline to ship to any destination. International orders may be subject to customs inspection, import duties, taxes, and additional delays outside our control. The purchaser is solely responsible for any duties, taxes, or fees assessed by the destination country, and for confirming that importation is lawful in their jurisdiction before ordering.
We are not responsible for packages seized, delayed, or destroyed by customs authorities, and such shipments are not eligible for refund on that basis alone.
5. Address accuracy
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided at checkout. Address changes requested after an order has shipped cannot be guaranteed.
6. Risk of loss and undeliverable packages
Risk of loss and title for products purchased from the Site pass to you upon our delivery to the carrier. If a package is returned to us as undeliverable, unclaimed, or refused, we will contact you to arrange reshipment (at additional cost) or a partial refund less original shipping costs and a restocking fee, at our discretion.