This Refund Policy applies to purchases made directly from Thrive Peptides through the Site.
1. Return eligibility
Because of the nature of research chemicals — including cold-chain handling and the need to guarantee product integrity for downstream research — unopened products in their original, unopened, and undamaged packaging may be returned within 14 days of delivery for a refund of the product price, less original and return shipping costs.
Opened, used, or altered products cannot be accepted for return or refund under any circumstances, as we cannot verify their handling, storage, or integrity once they leave our control.
2. Non-returnable situations
- Products that have been opened, reconstituted, or had their seal broken.
- Products returned more than 14 days after delivery.
- Products damaged after delivery due to improper storage or handling by the purchaser.
- Custom, bulk, or wholesale orders, unless otherwise agreed in writing at the time of sale.
3. Damaged, incorrect, or missing items
If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and photos of the item and its packaging. We will arrange a replacement or refund at no cost to you once the issue is verified. Claims submitted after 7 days may not be eligible.
4. How to request a return or refund
Contact us using the details on our Contact page before sending anything back — items returned without prior authorization may not be accepted. Once a return is approved and received, we will inspect it and process any eligible refund to your original payment method within 5–10 business days.
5. Order cancellations
Orders can be cancelled for a full refund only before they have shipped. Once an order has shipped, it is subject to this Refund Policy rather than cancellation.
6. Chargebacks
If you have an issue with an order, please contact us first — we resolve the large majority of issues directly and quickly. Filing a chargeback without first contacting us may delay resolution and does not waive our right to dispute an unwarranted claim with the card issuer.